Shipping & Returns

Shipping:

You have your choice of shipping.  Please click on the 'Estimate Shipping' button to see shipping options. Orders normally are sent out within one day. 

International Shipping

Unless otherwise requested, international packages are normally sent International First Class Postage through the United States Postal Office.
International Buyers - Please Note:
Import duties, taxes, and charges are not included in the item price or
shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these
additional costs will be prior to your purchase.

Refunds/Returns

All items from Fly Designs & Angora Valley Fibers are 100% Guaranteed to be of the highest quality. In the event you have a reason to return an item, please email or call first.
Item must be returned within 14 days of receipt of your package.
Please note, shipping charges will not be refunded.
Some items are not returnable, as noted below:

Patterns and Software:
Patterns are not returnable.
Software that is damaged for some reason may be returned.
Shipping will also be refunded.
Otherwise all software is non-refundable.

Custom orders:
Personalized Christmas Stockings and Socks.
Due to the fact that these are individually, custom made, it is not possible
to return these for credit.  Please be sure to order them correctly when
ordering.

Sock machine needles are non-returnable.

We do want you to be happy with your purchase!  If not satisified for some reason, please contact us.